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Complaints
In order to better serve the population, the Ministère du
Développement durable, de l’Environnement et des Parcs has made 9 service
commitments, set out in its Service Statement. Two of the commitments
concern the following:
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Environmental complaints
If the purpose of your complaint is to signal an activity
that may be violating the laws and regulations that protect the environment
and ecosystems, you can contact the Centre de contrôle environnemental,
which is responsible for treating environmental
complaints.
Where delay can cause irreparable harm to the environment,
immediate action is necessary. The Ministère's environmental emergency
service can be reached at any time by calling, toll free, 1 866-694-5454.
If you are dissatisfied with the service you have received
or the manner in which it was rendered, contact our
Bureau des plaintes sur la qualité des services.
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